Return and Refund Policy

Request your refund or cancellation here.

This Return and Refund Policy applies to purchases made from KINGSMONTT through our online store and related sales channels.

Business name: KINGSMONTT
Customer support email: support@clothingkingsmontt.com
Business address: 28 Pirrie St, The Gap QLD 4061, Australia

1. Your Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection law that cannot legally be excluded, restricted, or modified.

2. 30-Day Return Window

You may request a return or exchange within 30 days of receiving your order, provided the item meets the eligibility requirements below.

Requests submitted after 30 days may be declined unless a remedy is required by applicable law.

3. Eligibility Requirements

To be eligible for return, the product must be unused, unworn, unwashed, free from odours, stains, pet hair, makeup, deodorant marks, and damage, and returned with original tags, labels, packaging, and proof of purchase.

We reserve the right to refuse a return if the product does not meet these requirements.

4. Items Excluded From Returns

For hygiene, safety, or customization reasons, the following may be excluded from voluntary returns unless required by law:

• Final sale items clearly marked as final sale before purchase;
• Gift cards;
• Personalized, customized, altered, or made-to-order products;
• Undergarments, swimwear, hosiery, and similar intimate apparel where hygiene protection has been removed;
• Items damaged by misuse, improper care, washing, alteration, or ordinary wear and tear.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from its description, contact support@clothingkingsmontt.com with your order number, a description of the issue, and clear photos of the product and packaging.

Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, or refund.

6. How to Request a Return

Contact us at support@clothingkingsmontt.com before sending any item back. Include your order number, full name, delivery address, product name, reason for return, and photos where relevant.

Items sent back without prior authorization may be refused or delayed.

7. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise in writing.

If the return is due to our error, or the product is damaged, defective, incorrect, or misdescribed, we will provide instructions and cover reasonable return shipping costs where required.

8. Inspection of Returned Items

All returned items are inspected on arrival. We may refuse a refund, issue a partial refund, or return the item to you if the product is used, worn, washed, damaged, missing tags, or otherwise not in eligible condition.

9. Refund Method and Processing

Approved refunds are issued to the original payment method unless another method is required by law or agreed in writing.

After we approve a return, refund processing generally takes 5 to 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

10. Original Shipping Charges

Original shipping charges are non-refundable for change-of-mind returns unless required by law or unless the return is due to our error or a defective, incorrect, or misdescribed product.

11. Exchanges

Exchanges are subject to availability and follow the same 30-day window. For a different size, colour, or style, contact support@clothingkingsmontt.com. If the requested item is unavailable, we may offer a refund or store credit.

12. Order Processing and Delivery Times

Orders are processed within 1 to 5 business days after payment is confirmed. Estimated delivery is 8 to 18 days after processing is complete, worldwide.

The 30-day return window begins on the date you receive your order, not the date you placed it.

13. Non-Delivery and Delivery Concerns

If your order has not arrived within the estimated timeframe, or tracking indicates a problem, contact support@clothingkingsmontt.com. We may ask you to confirm your address, check with household members or building reception, or contact the carrier.

14. Partial Refunds

Partial refunds may be issued where an item is returned with missing packaging, missing accessories, signs of use, or damage that reduces resale value, where permitted by applicable law.

15. Orders Returned to Sender

If an order is returned to us because of an incorrect address, refusal, failure to collect, or carrier restrictions, we will contact you using the order information available. Additional shipping charges may apply for reshipment unless the return was caused by our error.

16. Late or Missing Refunds

If you have not received an approved refund, first check your bank account or card statement, then contact your card issuer or payment provider. If you have completed these steps and still have not received your refund, contact support@clothingkingsmontt.com.

17. Contact

KINGSMONTT
28 Pirrie St, The Gap QLD 4061
Australia
Email: support@clothingkingsmontt.com