Receive Your Refund

This page explains how refunds are approved, processed, and paid out at KINGSMONTT, and what to do if your refund has not arrived.

1. Refund Eligibility

Refunds are available for returns requested within 30 days of receiving your order, and for products that arrive damaged, defective, incorrect, or materially different from their description.

Full eligibility conditions are set out in our Return and Refund Policy.

2. Refund Timeline

The refund process runs in three stages:

• Return received: we inspect the returned item on arrival;
• Approval: we confirm the outcome by email, generally within 1 to 3 business days of inspection;
• Refund issued: processing generally takes 5 to 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

3. Refund Method

Approved refunds are issued to the original payment method used for the purchase, unless another method is required by law or agreed in writing.

We cannot refund to a different card, account, or person than the one used at checkout.

4. Refund Amount

Refunds are calculated on the actual amount paid after any discounts, promotions, credits, or gift cards were applied.

Original shipping charges are non-refundable for change-of-mind returns unless required by law or unless the return is due to our error or a defective, incorrect, or misdescribed product.

5. Partial Refunds

A partial refund may be issued where an item is returned with missing packaging, missing accessories, signs of use, or damage that reduces resale value, where permitted by applicable law.

6. Refunds for Damaged, Defective, or Incorrect Items

If your order arrived damaged, defective, or incorrect, contact support@clothingkingsmontt.com with your order number and clear photos of the product and packaging. Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, or refund.

7. Refunds After Cancellation

If you cancel an order before dispatch and the cancellation is confirmed by us, a refund will be issued to the original payment method. Once an order has been dispatched, the return process applies instead.

8. Refund Not Received

If your refund was approved but has not appeared:

• Check your bank account or card statement, including pending transactions;
• Contact your card issuer, bank, or payment provider — posting times vary by institution;
• Allow the full 5 to 10 business day processing window plus your provider's own timeline.

If you have completed these steps and still have not received your refund, contact support@clothingkingsmontt.com with your order number and the date of approval.

9. Store Credit

Store credit may be offered as an optional alternative for eligible returns. Store credit is not cash, may be subject to additional terms, and does not replace mandatory refund rights that apply under law.

10. Contact

KINGSMONTT
28 Pirrie St, The Gap QLD 4061
Australia
Email: support@clothingkingsmontt.com